Last review date: May 18, 2026
1.-Object
The website www.hotelsanjuandelosreyes.com is the corporate website of Hotel San Juan de los Reyes, located in Toledo, Spain. Users can find information about the services and professional activities offered, as well as book rooms or related services, such as restaurant reservations. This Legal Notice outlines the terms and conditions for browsing this website (hereinafter, the website). Accessing the website implies knowledge and acceptance of this Legal Notice.
Browsing this Website confers the status of User upon the browser, which implies acceptance of these terms upon access. The Website Owner recommends that users carefully read and accept them, and users should refrain from using the Website if they do not agree with them. The User acknowledges and accepts that the use of and navigation through this Website is carried out entirely at their own risk.
The Owner reserves the right to modify this legal notice to adapt it to new legislation or case law. In such cases, the Owner will announce the changes on this page with reasonable notice before they take effect. In each case, the relationship with users will be governed by the rules in force at the time of access to the website. For all purposes, the document's validity can be verified in the header.
If it is necessary for the User of this Website to provide their personal data, it will be processed under the conditions described in the Privacy Policy. To this end, the Owner Entity may process personal data automatically in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights. You can consult the aforementioned Privacy Policy on this website.
Similarly, by clicking the accept button on the cookie notice of this Website, the User consents to the use of cookies under the conditions described in the Cookie Policy.
This Legal Notice applies only to information contained on this Website. It shall not, under any circumstances, be considered applicable to content contained on third-party websites linked from this Website.
The Owner Entity reserves the right to deny or withdraw access to this website and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who fail to comply with the provisions of this legal notice.
2.-Ownership
Below, we provide general information to comply with Law 34/2002 (Article 10) on Information Society Services and Electronic Commerce (LSSICE)
Restoledo SL (hereinafter, the Owner or The Owner Entity) is the Owner of the domain name www.hotelsanjuandelosreyes.com company registered in the Commercial Registry of Toledo Volume 1176, folio 33, sheet TO-19154 with registered office at Calle Reyes Católicos 5, 45002, Toledo, and CIF: B45531746.
This website is the portal for the Hotel San Juan de los Reyes (Toledo, Spain). From here you can view hotel information, make reservations, or contact us.
3.-Means of Contact
The Owner Entity makes the following means of contacting the entity available to all interested parties:
Contact phone numbers: 925283535
Fax: 925221410
Email: info@hotelsanjuandelosreyes.com
Hotel location: Reyes Católicos 5, 45002, Toledo
4.-Intellectual Property
All content on this Website, including but not limited to texts, photographs, images, videos, designs, logos, icons, distinctive signs, structure, visual appearance, color combinations, source code, software, databases, graphic elements, audiovisual content, downloadable documents, promotional texts, commercial information, forms, navigation engine and any other elements that form part of it, are protected by current regulations on intellectual and industrial property.
The Owner holds the intellectual and industrial property rights to the Website and its content, or has the corresponding authorizations, licenses, or permissions for use granted by their rightful owners. The inclusion of content, trademarks, trade names, distinctive signs, images, photographs, references to third-party services, platforms, providers, or tools does not imply, under any circumstances, the transfer of rights to the User or the existence of any link, sponsorship, recommendation, or association with said third parties, unless expressly stated otherwise.
Accessing, browsing, or using the Website does not grant the User any intellectual or industrial property rights over its content. The User is only authorized to view the Website's content and, where applicable, to make private, temporary copies or downloads strictly necessary for their personal, non-commercial use, provided that the content is not altered, ownership notices, legal notices, watermarks, authorship references, or protection systems are not removed, and no third-party rights are infringed.
It is expressly prohibited, without prior, express and written authorization from the Owner Entity or the corresponding legitimate owners, to reproduce, distribute, public communication, make available, transform, modify, extract, reuse, commercial exploitation, transfer, sale, rental, dissemination, adaptation, translation or any other form of total or partial exploitation of the contents of the Website, whatever the support, medium or procedure used.
Furthermore, it is prohibited to remove, alter, circumvent, or manipulate any technical protection device, identification system, metadata, rights notice, ownership reference, security mechanism, or information incorporated into the Website's content. The User agrees to respect the intellectual and industrial property rights of the Owner Entity and third parties, refraining from any action that could harm, damage, or improperly exploit them.
The Owner Entity expressly reserves the right to take all appropriate legal action to defend its intellectual and industrial property rights, as well as the rights of third parties whose content, trademarks or materials are legitimately incorporated into the Website.
5.-Industrial property
The trademarks, trade names, signs, logos, designations, distinctive signs, domain names and any other identifying elements that appear on the Website are owned by the Owner Entity or, where applicable, by their respective legitimate owners, and are protected by current regulations on industrial property and, in particular, by the applicable legislation on trademarks.
Accessing, browsing, or using the Website does not grant the User any right to use, license, authorization, assignment, or exploitation of said trademarks, distinctive signs, or identifying elements. Their use, reproduction, imitation, modification, registration, exploitation, distribution, or any other unauthorized use, in whole or in part, is expressly prohibited without the prior express written authorization of the Owner Entity or the corresponding legitimate owner.
The possible appearance on the Website of trademarks, logos, trade names, platforms, tools, suppliers, collaborators or services of third parties will have a purely informative, identification, technical or commercial purpose, without this implying transfer of rights, license to use, sponsorship, recommendation, association or business link with said third parties, unless expressly indicated otherwise.
The Owner Entity reserves the right to take any legal action it may have against any unauthorized use of its trademarks, distinctive signs or industrial property elements, as well as against any action that could cause confusion, unfair exploitation of the reputation of others, unfair competition or infringement of third-party rights.
6. Navigation and Responsibility
The Owner authorizes users of the Website to obtain a temporary copy, download, and store the content and elements included on the Website solely for their personal and private use. The Owner permits the citation and reproduction, in whole or in part, of the content on the Website, provided that the Owner is cited. Use of this Website for commercial purposes is prohibited.
The Owner cannot guarantee the proper functioning of the Website under any circumstances; however, every effort will be made to ensure that it functions correctly at all times. The Owner is not responsible for errors on the Website, nor for the malfunction or liability of linked content. Such linked content may occasionally offer products and services. The mere presence of a link on this Website does not constitute an invitation to purchase them. The Owner exercises no control whatsoever over such external sites and content. Therefore, the Website only contains general information about the products and/or services provided by the Owner, and the Owner is not responsible for any content that may have been uploaded by the User. The links or third-party content that appear on this website are intended to expand information, facilitate the search for information, content and services on the Internet or offer another point of view (without being considered in any case a suggestion, recommendation or invitation to visit them), but their inclusion does not imply acceptance of the content or the association of the Owner Entity with those responsible for them, therefore all responsibility that said content may cause is rejected.
In general, the Owner is not responsible for any breach of applicable regulations that the user may commit while accessing this Website, including the misuse of the information contained herein. In particular, the Owner is not responsible for viruses originating from electronic transmissions infiltrated by third parties (including, but not limited to, word processor macros, Java applets, ActiveX programs, and any other programs with malicious code) designed to produce negative results in relation to this Website, and for which we disclaim all liability. The Owner does not guarantee continuous access, nor the correct display, download, or usability of the elements and information contained on this website, which may be hindered, impeded, or interrupted by factors or circumstances beyond its control. It may also interrupt the service or immediately terminate the relationship with the User if it detects a use of this website or any of the services offered on it that is contrary to this legal notice.
In general, the Owner Entity is not liable for damages, losses, claims, or expenses arising from interference, interruptions, failures, omissions, telephone malfunctions, delays, blocking, or disconnections in the operation of the electronic system, caused by deficiencies, overloads, and errors in telecommunications lines and networks, or by any other cause beyond the Owner Entity's control; illegitimate intrusions through the use of malicious software of any kind and through any means of communication, such as computer viruses or any others; improper or inappropriate use of this website; security or browsing errors caused by a malfunctioning browser or the use of outdated browser versions. The Owner Entity reserves the right to remove, in whole or in part, any content or information present on this website.
In general, the user agrees to make proper and lawful use of the website, its content, and services, in accordance with applicable law, this website legal notice, generally accepted moral standards and public order. Therefore, the user must refrain from unauthorized or fraudulent use, accessing or attempting to access restricted resources or areas of the website (if any, for example, password-protected areas) without meeting the required conditions for such access, causing damage to the website's physical or logical systems, those of its providers, or third parties, introducing or spreading computer viruses or any other physical or logical systems that could damage the company's, its providers', or third parties' physical or logical systems, attempting to access, use, and/or manipulate the data of the company, third-party providers, and other users, reproducing or copying, distributing, allowing public access through any means of public communication, transforming, or modifying the content, unless expressly authorized by the owner of the corresponding data. rights or it is legally permitted, to suppress, hide or manipulate the notices on intellectual or industrial property rights and other identifying data of the rights of the company or of third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted in the contents or attempt to obtain personal data other than those that you are authorized to know, using illicit, fraudulent means or procedures or that may cause any type of damage (viruses, trojans, etc.)
7. Illegality of Content
You can report illegal content on this website and request its removal or blocking by sending a request to the following address: Reyes Católicos 5, 45002, Toledo, Spain, or by email to info@hotelsanjuandelosreyes.com. In particular, if you believe that any content on this website may affect or contravene national or international law, the rights of third parties, or public morals and order, please notify us immediately. In accordance with Law 34/2002, the website owner will only be liable for such content when, having actual knowledge of its illegality or that it infringes on the property or interests of a third party, they fail to remove or block the relevant content.
8. Target audience of the content. Special mention of minors
The content of this website is intended for adults. Parents or guardians are responsible for supervising minors while browsing this website and, if necessary, enabling mechanisms to prevent their access. Parents or guardians will be held responsible for the actions of the minors under their care. However, this entity may establish online age verification mechanisms to confirm this information.
9. Free of charge
The content offered on this website is provided free of charge. However, booking rooms or services may incur a corresponding cost, which will be calculated during the booking process.
10. Hyperlinks
The links provided on this Website are offered as a supplement to the information published herein. The Owner exercises no control over the entities responsible for this external content. The Owner assumes no responsibility for the content of any link belonging to a third-party website, nor does it guarantee the technical availability, quality, reliability, accuracy, completeness, truthfulness, validity, or legality of any material or information contained in any of these hyperlinks or other internet sites.
Authorization is required to reproduce this website in any way or form on third-party platforms (for example, by creating a frame). If the entity, user, or website that links from its page to the Owner's website correctly wishes to include content from this website on its own website, it must first obtain express written authorization.
11. Emails
We want maximum transparency in our communications with our clients. Regarding any emails we may send you, and to ensure reliable communication, we recommend that if you receive unsolicited emails from this organization, you never share your personal information. Identify any fraudulent emails, report any phishing attempts through any of our contact methods, and then inform us. This organization will never contact you by email to request that you disclose or verify information.
12. Truthfulness of the information
All information provided by the User must be truthful. To this end, the User guarantees the authenticity of the data provided through the forms for subscribing to the Services. It is the User's responsibility to keep all information provided to Restoledo SL permanently updated so that it reflects their current situation at all times. In any case, the User will be solely responsible for any false or inaccurate statements made and for any damages caused to the service provider or third parties.
13. Correct use
The User agrees to use this website in accordance with the Law and this Legal Notice, as well as with generally accepted moral standards and good practices. To this end, the User shall refrain from using the website for unlawful or prohibited purposes, or in any way that infringes upon the rights and interests of third parties, or that may damage, disable, overload, impair, or impede the normal use of computer equipment or documents, files, and all types of content stored on any computer equipment belonging to the provider.
In particular, and by way of example but not exhaustively, it undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software and, in general, any kind of material that:
- is contrary to, disregards or infringes upon fundamental rights and public freedoms recognized constitutionally, in international treaties and other current regulations;
- induce, incite or promote criminal, degrading, defamatory, violent or, in general, illegal acts, contrary to morality and public order;
- induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition;
- is contrary to the right to honor, personal or family privacy or the image of individuals;
- in any way harms the credibility of the provider or third parties; and
- constitutes illegal, misleading or unfair advertising.
14. Applicable legislation and competent courts
The terms and conditions of this Website are, for all purposes, subject to the jurisdiction of the Spanish courts. If any clause included in these general conditions is declared wholly or partially null or ineffective, this declaration will only affect that clause or the part thereof so declared. The entire process of contracting the services offered herein is governed by Spanish and/or European law. To the extent that the website user is considered to have the status of a consumer, they will in all cases be subject to the jurisdiction of the courts of their domicile.
15.- General Contract Conditions relating to room reservations
15.1.- Object
The following document outlines the contractual terms governing the contracting of services through this Website. Acceptance of this document implies that the user:
-He has read, understands and comprehends what is stated here.
-That is a person with sufficient capacity to hire.
-That assumes all the obligations set forth herein.
These terms and conditions will have an indefinite period of validity and will apply to all contracts made through the website.
These General Terms and Conditions, together with any applicable Special Conditions, are intended to provide users with the necessary information and regulate the commercial relationship between the Owner of this Website and its users. Browsing, registering, using, and/or purchasing any of the website's products implies the User's unreserved acceptance of each and every one of these General Terms and Conditions that govern the purchase of goods and/or the provision of services, as well as any applicable Special Conditions.
The Owner Entity may, at any time and without prior notice, modify these General Terms and Conditions of Contract by publishing said modifications on the website so that they may be known to the Users. Such modification will not affect goods or promotions that were acquired by the User prior to the modification.
Mere access implies knowledge and acceptance of these General Terms and Conditions. This Legal Notice must be understood in conjunction with the corresponding Privacy Policy and Cookie Policy.
Browsing this Website confers upon the user the status of User, which implies acceptance of these General Terms and Conditions in the version published at the time of access. Therefore, the Owner recommends that you read and accept them carefully, and you should refrain from using the Website if you do not agree with them. The User is aware and accepts that the use of and browsing of the Website is carried out entirely at their own risk. The Owner may modify these terms and conditions at any time, and any such modifications will be duly published with sufficient notice.
This Legal Notice applies solely to information collected exclusively on this Website. It shall not, under any circumstances, be considered applicable to content collected on third-party websites.
Booking a room necessarily implies full acceptance of all the terms and conditions detailed herein. In compliance with current legislation, the Owner guarantees the storage and reproduction of these conditions. Please note that the use of the booking services included on this website constitutes a contract between the parties, with the user's full and unreserved acceptance of each and every one of the general terms and conditions explained in this document.
If it is necessary for the User of this Website to provide their personal data, it will be processed under the conditions described in the Privacy Policy.
Similarly, by simply visiting this Website, the User consents to the use of cookies under the conditions described in the Cookie Policy.
15.2 - Payment methods and additional costs
Booking rooms through the Website may require entering a bank card as a reservation guarantee. Generally, payment will be made according to the terms and conditions specified during the booking process and in the corresponding confirmation. The Hotel Owner may carry out checks, pre-authorizations, or charges as indicated in the contracted rate, for non-refundable reservations, in cases of no-show, late cancellation, modifications subject to penalty, or any other situation stipulated in the specific terms and conditions accepted by the User. Using these payment methods necessarily implies that you guarantee you are fully authorized to use the corresponding credit or debit card, should you choose this payment method.
However, the Owner reserves the right to pre-authorize the credit card before the arrival date. A valid credit card is required to guarantee your reservation. The Owner reserves the right to cancel your reservation if there are any issues with it.
We reserve the right to change the payment methods, and may create new ones or remove any of the existing ones.
The amount of this reservation will not be charged to your credit card (payment must be made directly at the hotel upon arrival) except for non-refundable rates or unless otherwise stated in the rate conditions. In case of no-show, a charge will apply according to the rate's cancellation policy.
15.3.- Regarding price and taxes.
All prices shown include VAT.
The price of each product is indicated in Euros.
The User may request the corresponding invoice in accordance with applicable tax regulations. The invoice may be issued in paper or electronic format when appropriate and when legally required conditions are met.
Check-in and check-out times: As a general rule and unless otherwise expressly agreed with the establishment, rooms may be used from 2 pm on the day of arrival and must be vacated by 12 pm on the day of departure.
15.4.- How to make the reservation
Select a date and click "Search." You will then be able to select the property. Next, click "Book." Enter your details. Finally, click "Confirm Booking."
15.5.- Specific booking conditions
As shown in the booking process, there may be specific conditions that will be communicated during that process. In particular, conditions related to the cancellation policy.
15.6.- Acknowledgement of Receipt
In compliance with Law 34/2002, on Information Society Services and Electronic Commerce, the Owner Entity informs the user that it will archive the electronic documents generated through the resulting contractual transactions, making them inaccessible to other users.
15.7.- Availability
Room availability can be checked at the time of booking, as indicated during the booking process. You will receive a confirmation email in all cases.
15.8.- Refunds / Cancellations Policy
As shown in the reservation document.
15.9.- Other obligations of the Owner Entity
Once the Owner verifies that the information is complete and that the credit card provided as a guarantee is valid, your reservation will be processed, provided you accept this Legal Notice. Before confirming the purchase, the Owner will inform you of these Terms and Conditions, in compliance with current legislation. Once the contract is finalized, the Owner will confirm receipt of your acceptance by one of the following means:
-By means of an acknowledgment of receipt by email or other equivalent electronic means of communication, to the address indicated by the User within 24 hours of receiving the acceptance;
-Through a confirmation equivalent to that used in the contracting procedure, as soon as the User has completed such procedure, provided that the confirmation can be archived by its recipient.
The Owner Entity will not be obliged to confirm receipt of the acceptance when both contracting parties so agree and neither is considered an end consumer or when the contract has been concluded exclusively by means of email exchange or other equivalent electronic means of communication and such means have not been used for the sole purpose of avoiding the obligation of documentary confirmation of the contract made.
15.10.- Other obligations of the User
The User agrees to provide truthful information at all times regarding the data requested in the booking forms and to keep this information updated. The User also agrees to accept all the provisions and conditions contained in this Legal Notice, or in any other specific terms and conditions, understanding that they reflect the best possible service for the type of activity carried out by the Owner Entity.
15.11.- Generalities
The Owner Entity will pursue any breach of these General Conditions, as well as any improper use of the Website, by exercising all actions that may correspond to it under the law.
15.12.- Reservation of the right of exclusion
In any case, the Owner Entity reserves the right to deny or withdraw access to this Website and/or the services offered to those users who fail to comply with these General Conditions.
15.13.- Termination of the contract
This contract will be terminated when both parties fulfill the obligations they undertake in it, as well as in other legally provided cases.
15.14.- Partial invalidity and nullity
If any of the provisions of these General Conditions are deemed null or unenforceable, such nullity or unenforceability will not affect the remaining provisions, which will remain in full force and effect.
15.15.- Applicable legislation and competent courts
The terms and conditions of this website are, for all purposes, subject to the jurisdiction of the courts of the customer's domicile. The entire process of purchasing our products is governed by Spanish and/or European law.
15.16 Passports and visas
All travelers, without exception (including children), must carry their valid personal and family documentation, whether passport or national identity card, in accordance with current legislation. Obtaining visas, passports, vaccination certificates, etc., when required for travel, is the responsibility of the travelers. Minors under 18 years of age must carry written permission signed by their parents or guardians, in case it is requested by any authority. Should a visa application be rejected by any authority due to the traveler's personal circumstances, or should entry to the country be denied due to a lack of required documentation, or because the traveler does not possess the necessary documents, the hotel declines all responsibility for such events. Any expenses incurred will be the responsibility of the traveler, and the conditions and regulations established for such situations will apply.
15.17.- Language
The language in which this contract will be formalized is Spanish.
15.18. Restaurant requests, meals, group dinners and events
The Website may allow the User to request information, availability, quotes, or reservations for meals, dinners, celebrations, group events, function rooms, or other catering services related to the Hotel San Juan de los Reyes and the La Fábrica de Harinas restaurant. Information published on the Website regarding menus, schedules, capacity, services, availability, indicative prices, or terms and conditions is for informational purposes only, unless expressly stated otherwise or a specific reservation or contract is formalized.
Submitting a request through the corresponding form does not, in itself, imply automatic confirmation of the requested reservation, event, lunch, or dinner. The reservation will be subject to the establishment's actual availability, the express acceptance of the hotel or restaurant, and, where applicable, compliance with any specific conditions that may be established for the requested service, including capacity, schedules, menus, minimum or maximum number of attendees, deposits, down payments, cancellation policies, modifications, organizational needs, or any other condition communicated to the User prior to booking.
The User agrees to provide truthful, complete, and up-to-date information regarding the request, especially concerning the number of guests, date, time, contact details, specific needs, and any other information relevant to the proper provision of the service. The hotel will not be liable for any issues arising from incorrect, incomplete, or outdated information provided by the User.
15.19.- Special conditions relating to gift vouchers
The Website may allow the purchase of gift certificates, vouchers, or experiences linked to the hotel, restaurant, or other services offered by the Owner Entity. The purchase of a gift certificate will be governed by the specific terms and conditions indicated during the purchase process, including the amount, service included, validity period, delivery method, redemption conditions, availability, any restrictions, cancellation or refund policy, and any other applicable specific conditions.
A gift voucher does not necessarily imply automatic booking of the service, unless expressly stated otherwise. Enjoyment of the service will be subject to hotel or restaurant availability, prior booking when required, and compliance with the specific terms and conditions associated with the voucher purchased. The purchasing user is responsible for correctly entering the information necessary for issuing and, where applicable, sending the gift voucher, including the recipient's details when such information is provided.
Unless expressly stated otherwise, gift certificates are not redeemable for cash. The loss, misuse, incorrect communication of data, or unauthorized transfer of the gift certificate will be the responsibility of the User when resulting from actions attributable to them. The Issuing Entity may refuse to redeem certificates that have been manipulated, altered, expired, duplicated, obtained illegally, or used contrary to the applicable terms and conditions.
15.20.- Newsletter, offers and commercial communications
The Website may allow the User to subscribe to newsletters, special offers, or marketing communications related to the hotel, restaurant, experiences, promotions, events, tour packages, news, or associated services. Subscription is voluntary and governed by the Privacy Policy and, where applicable, by the terms and conditions specified in the corresponding form.
Commercial communications sent electronically will be carried out in accordance with Law 34/2002, on Information Society Services and Electronic Commerce. Users may unsubscribe or withdraw their consent at any time through the mechanism provided in each communication or by contacting the hotel using the contact information provided in this Legal Notice.
15.21.- Reservation technological platform
Room and service reservations can be made through a technological platform integrated into the Website or through tools provided by specialized third-party providers. The Owner does not guarantee that the platform will be available uninterrupted, nor will it be liable for interruptions, technical errors, maintenance tasks, connectivity issues, temporary unavailability, synchronization failures, or problems arising from third-party providers, without prejudice to the User's rights under applicable law.
In the event of any discrepancy between the information displayed on the Website and the final booking confirmation, the specific terms and conditions accepted by the User during the booking process and the confirmation sent by the hotel or the platform will prevail. The User should carefully review the information entered before confirming the booking, including dates, number of people, room type, selected rate, cancellation policy, final price, and applicable taxes.
15.22.- Offers, promotions and club
The Website may publish offers, promotions, discounts, special packages, commercial advantages, terms and conditions associated with loyalty programs, customer clubs, or other marketing campaigns. These offers are subject to availability, time limits, specific conditions, quotas, date restrictions, room or service type, cancellation policy, and other conditions indicated in each case.
The Owner reserves the right to modify, suspend, or cancel offers and promotions when there are justified reasons, material errors, technical incidents, lack of availability, or circumstances beyond its control, without affecting reservations or contracts already confirmed in accordance with the conditions accepted by the User. In case of conflict between a published offer and the specific conditions accepted during the reservation or contracting process, the latter shall prevail.
16.- General Contracting Conditions in relation to the management of purchases in the restaurant
The Website may include links, buttons, or features that allow the User to access an online platform for purchasing products, vouchers, menus, dining experiences, restaurant services, gift certificates, or similar products related to the La Fábrica de Harinas restaurant. This process may be carried out through an external or integrated technology platform, currently CoverManager, without prejudice to the Owner's right to change the technology provider used in the future.
The information displayed during the purchase process regarding products, menus, vouchers, experiences, prices, taxes, delivery methods, restaurant pickup, shipping, availability, redemption conditions, validity, restrictions, and cancellation or refund policies will be considered contractual when expressly accepted by the User during the purchase process. Before confirming the transaction, the User must carefully review the selected product, the number of units or people, the total amount, applicable taxes, buyer information, beneficiary or recipient information (where applicable), the delivery method, billing information, and any applicable terms and conditions.
The purchase will not be finalized until the User correctly completes the enabled process, accepts the applicable terms and conditions, and, if applicable, payment is confirmed through the corresponding payment gateway. Once the transaction is complete, the User will receive a purchase confirmation or receipt at the provided email address. If the User does not receive this confirmation, or if they detect any errors in the purchase details, they should contact the restaurant or the Owner Entity as soon as possible.
Payment for products, vouchers, menus, dining experiences, or services purchased through the online shopping platform can be made using the payment methods available at any given time, including bank cards and, where applicable, Google Pay or other electronic payment systems that may be added. The availability of each payment method will depend on the technical configuration of the platform and the payment gateway used.
The User guarantees that they are authorized to use the selected payment method, whether bank card, Google Pay, or another enabled system, and that the information provided is truthful, valid, and sufficient to complete the transaction. The Owner Entity may reject, cancel, or void a purchase when the payment is not authorized, is rejected by the issuing entity, there are indications of fraudulent use, there are errors in the transaction, or the transaction cannot be properly verified.
Unless otherwise stated in the specific terms and conditions of the purchased product, vouchers, gift certificates, menus, or dining experiences are subject to restaurant availability, prior reservation when required, validity period, redemption conditions, and any restrictions on dates, times, capacity, number of people, included services, and other limitations communicated during the purchase process. The purchase of a voucher, menu, or experience does not necessarily imply the automatic reservation of a specific date, unless expressly stated otherwise during the purchase process or in the confirmation sent to the User.
Purchased products are not redeemable for cash, unless otherwise required by law or expressly stated in the specific terms and conditions. The Owner Entity may refuse to exchange vouchers or receipts that are expired, manipulated, altered, duplicated, misused, illegally obtained, or presented outside the conditions stated at the time of purchase.
If the User provides data of a third-party beneficiary, recipient, or recipient of the purchased voucher or product, they will be responsible for ensuring that such data is accurate, adequate, and relevant, and that they have sufficient legal standing to communicate it to the Owner Entity for the purpose of managing the purchase, issuance, delivery, shipment, or exchange of the purchased product. Specially protected data, sensitive information, or comments that are not necessary for the management of the service should not be included.
The cancellation, refund, modification, or withdrawal conditions will be those indicated for each product, voucher, menu, experience, or service contracted, taking into account its nature and applicable regulations. In particular, the User acknowledges that certain services related to dining, leisure, experiences with a specific date, reservations, events, or personalized services may be subject to specific cancellation, non-refund, or limitation conditions of the right of withdrawal when legally applicable and the User has been informed prior to contracting.
The Owner Entity will not be liable for errors introduced by the User during the purchase process, lack of availability resulting from not making the prior reservation when necessary, misuse of the receipt, loss of the voucher or incorrect communication of delivery or contact data, without prejudice to the rights that correspond to the User in accordance with the regulations of consumers and users.